Shipping Information

Most orders placed Sunday through Thursday will ship within 24-48 hours. Order placed on Friday & Saturday will ship the following Monday. Exceptions to this are Rock Your Pony, pre-orders and custom made-to-order items. If you are purchasing an item via payment plan, your order will not ship until at least 2 payments have been made.

I provided the wrong shipping address. What can be done?

There is a very small window of opportunity to make changes before your order ships. Please call or email us immediately if you notice an error in your shipping address and we will make every attempt to change it before your order is delivered. If the order has shipped, but has not yet delivered, we may be able to update the delivery address.

If the error is not caught before delivery, and accepted by someone at the incorrect address, the package must be returned by the recipient in order for us to take action. If the package is returned, we can then ship it to the correct address or provide you with a full refund (minus shipping cost). If the package is not returned, unfortunately, no further action can be taken.