Terms & Conditions

These are the official terms and conditions governing the use of our website at www.Rock Your Hair.com (“Rock Your Hair’s Website”) and blog (collectively “the Sites”). Rock Your Hair (the Company) provides the Sites’ content and services subject to the following terms and conditions. By accessing or using either of both of the Sites, you acknowledge that you have read, understood and agree to be bound by these terms and conditions.

Rock Your Hair reserves the right to update or modify these terms and conditions at any time. Notice of modification will be provided by updating the date below. For this reason, we encourage you to review these terms and conditions whenever you purchase products from Rock Your Hair or otherwise use the Sites.

Last updated: December 5, 2016

You may not distribute, exchange, modify, sell, or transmit anything you copy from the Sites, including but not limited to any text, images, audio, and video, for any business, commercial, or public purpose. As long as you comply with these Terms and Conditions of Use, Rock Your Hair grants you a world-wide, non-exclusive, non-transferable, limited right to enter, display, and use the Sites. You agree not to interrupt or attempt to interrupt the operation of the Site or any services offered through the Sites in any way. Notwithstanding anything to the contrary, Rock Your Hair reserves the right, without notice and in its sole discretion, to cancel or restrict your access to and use of any portion of or the entirety of the Site or any services offered through the Site. You understand and agree that the Company may do so without any liability whatsoever.

 

CUSTOMER SERVICE HOURS

We offer live access to a customer service representative 5 days a week.
Monday - Friday, 7am - 4pm (Pacific time)
Email: info@rockyourhair.com
Phone: 866-472-0390
Live chat at RockYourHair.com
The fastest way to get a response is to contact us during these hours using one of the listed methods. Please avoid messaging us on social media regarding order related questions.

 

ORDER PROCESSING

All orders are typically processed within 1-2 business days depending on volume. During the holidays, special sales & promotions, this time frame may vary. If your order includes a pre-order item, your entire order will be held and shipped together (unless otherwise noted). To avoid delay in shipment of in-stock items, please place orders for pre-order items separately.

 

SHIPPING METHOD

Orders are shipped via UPS or USPS. You will be emailed tracking information once your order is shipped. If you have not received your tracking number within 5 business days of the date you placed your order, please contact us at info@rockyourhair.com or call 866-472-0390.

 

WRONG ADDRESS

It is your responsibility to be sure that the correct shipping address is entered at the time of purchase. There is a small window of opportunity to make changes before your order ships. Please call or email us immediately if you notice an error in your shipping address and we will make every attempt to change it before your order is delivered. If the order has shipped, but has not yet delivered, we may be able to update the delivery address.

If the error is not caught before delivery, and accepted by someone at the incorrect address, the package must be returned by the recipient in order for us to take action. If it does get returned, we can then ship it to the correct address or provide you with a full refund (minus shipping cost). If the package is not returned, no further action can be taken.

 

DELIVERY CONFIRMATION

All of our shipments are sent via trackable delivery methods (UPS or USPS). If the tracking information confirms that your order has been delivered to your order address but you have not received your order, please contact the carrier. Unfortunately, we cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

 

WE'LL FIX INACCURACIES AS WE FIND THEM.

From time to time, the Sites may include information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Rock Your Hair reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

 

THIRD PARTY LINKS ARE OUTSIDE OF Rock Your Hair'S CONTROL

Rock Your Hair may from time to time provide links to other websites (collectively, “Third Party Websites”) as a service to those interested in this information. Links to Third Party Websites may also be posted by third parties on Rock Your Hair’s Blog. If you use any of these links, you will leave the Sites and instead be at the Third Party Website. Rock Your Hair does not review, monitor, approve or control content located at Third Party Websites. The inclusion of any links to Third Party Websites does not imply Rock Your Hair’s association, relationship, endorsement or sponsorship of any such Third Party Website, and Rock Your Hair does not warrant the accuracy or completeness of content on any Third Party Website. You use Third Party Websites at your own risk. Links to Third Party Websites do not imply legal authority to use any protected rights of others reflected in the links.

Comments from third party users may be submitted on the Sites in accordance with Rock Your Hair’s Comment Submission Policy (“User Comments”). User Comments do not necessarily reflect the views of Rock Your Hair, and Rock Your Hair does not warrant the accuracy, truthfulness or reliability of any User Comment, nor endorse any opinions expressed in any User Comment. Rock Your Hair assumes no responsibility or liability for or in connection with any User Comment.

Please email info@rockyourhair.com to seek removal of any comments posted by others that may be unlawful, infringing, defamatory, or offensive.

 

PLEASE ASK YOUR PARENTS TO PLACE AN ORDER FOR YOU IF YOU ARE UNDER 13.

The Sites are not intended or designed for children under the age of 13. Children under 13 may look at the Sites, but are not permitted to make a purchase, become a registered user, sign-up for emails or post comments on the Blog. If we discover that someone under the age of 13 is a registered user or has otherwise provided us with their personal information, we will remove their personally identifiable registration information from our files. If you are under 13 and would like to make a purchase, please ask a parent or guardian to place the order for you.

 

Rock Your Hair’S PRODUCTS ARE FOR YOUR PERSONAL USE.

The products and services available on the Sites, including any samples Rock Your Hair may provide to you, are for personal use only. You may not sell or resell any of products or services you purchase or otherwise receive from Rock Your Hair. Rock Your Hair reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you where Rock Your Hair, in its sole discretion, believes may result in the violation of these terms and conditions.

All of the products purchased from the Sites should be used in accordance with the product’s instructions, precautions and guidelines. The statements made about products on the Sites are for informational purposes and have not been evaluated by the U.S. Food and Drug Administration. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

 

DISCLAIMER

Rock Your Hair is providing the sites and their contents on an “as-is” basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of the sites, the information, content, materials or products, included on the sites. To the fullest extent permitted by law, Rock Your Hair disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Rock Your Hair does not represent or warrant that the information accessible via the sites is accurate, complete or current.

 

LIMITATION OF LIABILITY

Rock Your Hair will not be liable for any damages of any kind arising out of or in connection with the use of the sites. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

 

APPLICABLE LAW

The Sites are created and controlled by Rock Your Hair in the State of California, U.S.A. As such, the laws of the State of California will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Rock Your Hair reserves the right to make changes to its Sites and these disclaimers, terms and conditions at any time. You are responsible for complying with the laws of the jurisdiction from which you are accessing the Sites and you agree that you will not access or use the information on the Sites in violation of such laws. The Sites are not intended to be accessed in any country or jurisdiction in which these terms and conditions, or any other content at the Sites, would violate any laws.

Rock Your Hair welcomes your comments and feedback regarding the Sites, and Rock Your Hair products and services. Any information, materials, suggestions, ideas or comments sent to Rock Your Hair will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting Rock Your Hair an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, Rock Your Hair will not use your full name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.

 

COPYRIGHT

All material appearing at Rock Your Hair’s web site is Copyright 2012, Rock Your Hair LLC, unless otherwise noted. All rights reserved. Other’s use of this material is permitted only with Rock Your Hair’s prior written consent. Please contact Rock Your Hair for further information.

 

TRADEMARK

Rock Your Hair is a registered trademark, and the Rock Your Hair logo is a trademark, of Rock Your Hair LLC. All other trademarks referenced are property of their respective owners.